You have the right to ask for your information to be deleted. Here is how.
This page explains how to have your Rendezvix data deleted, including if you signed in with Google or Facebook. It is public: you do not need to be signed in to read it.
1. You have a Rendezvix account (professional or practice)
- Open the sign-in page and sign in (email and password, or Google / Facebook).
- Go to Data and privacy (
donnees.php). You can first click “Prepare my export” to download your data (ZIP file). - Under Close my practice, follow the two steps: type the practice name, confirm with your password and tick the confirmation box.
- A confirmation email is sent to you. During the 30-day grace period, your account is paused and you can cancel the closure with the link in the email. After that, erasure is permanent.
The page may first ask you to settle a few things: remove team access, cancel an active subscription, or export the files placed under legal retention.
Signed up only with Google or Facebook, with no password? Use “Forgot password” to set one with your email, then follow the steps above. You can also write to us (section 2).
2. You cannot sign in
Write to us at confidentialite@rendezvix.com from the account’s email address, with the subject “Rendezvix data deletion”. We confirm your identity, then reply in writing within 30 days.
3. Google or Facebook sign-in
Removing Rendezvix in your Google or Facebook settings only removes the sign-in authorization on their side; it does not erase the data in your Rendezvix account. To delete it, follow the steps in section 1 or 2. The information received from Google or Facebook (email, name, provider identifier) is part of your account and is erased with it.
4. You booked an appointment with a professional
The professional (or practice) you booked with is responsible for your appointment information. Use that professional’s “My data” page to ask for a copy, a correction or erasure (a 6-digit code is emailed to you to confirm it is really you), or write to us at confidentialite@rendezvix.com: we will pass your request on to the professional. They reply within 30 days.
5. What is erased, what is kept
- Erased: your account, your booking pages, appointment types and availability, your appointments, clients, notes and form answers, your automations and integrations (keys and tokens), the link to your Google or Facebook account and your files.
- Kept only where the law requires it: documents related to payments and billing, and client files placed under legal retention by the professional (period chosen by the professional: 5 years to start with, adjustable). They are kept read-only, then destroyed automatically at the end date.
- Audit log: anonymised. Backup copies: overwritten in their normal cycle.
Learn more: privacy policy · terms of use · contact us.